Frequently Asked Questions
What payment methods do you accept?
We accept all major credit cards as well as PayPal.
Is the Infant Innovators.com website secure?
Yes! All of our transactions are handled through PayPal.
When will my credit card be charged?
Infant Innovators charges your credit card once your order has been processed.
How can I track my order once it has shipped?
After we ship your order, an email is sent out to you with tracking information. Please give at least 24 hours for our shipping partners to log the tracking information and populate the tracking status.
How to Pre-Order products?
To pre-order products,please click on the Buy Now tab and place your order.You will receive an email notification. Once the products arrive you will receive tracking information. Please give at least 24 hours for our shipping partners to log the tracking information and populate the tracking status.
Are the Hands-Free Bottle Holders Machine Washable?
No. The Hands-Free Bottle Holders maybe cleaned with a moist towelette or baby wipe. The cradle pouches are machine washable.
Machine Wash Instructions For Cradle Pouches:
Set machine to a normal cycle and select cold for colors.
Tumble dry on low or hang to dry.
What type of batteries does the sound module require?
The sound module requires 3 AG13 batteries.
What is a Limited Warranty?
This Limited Warranty covers defects in workmanship and materials for one month from the first retail purchase. During the warranty period, Infant Innovators,LLC will replace or repair, at its sole option,any defective Hands Free Bottle Holder returned to us, or to one of our retailers, by its original purchaser. This warranty does not cover problems that result from abuse, accidents or misuse. It does not cover uses not in accordance with the instruction manual.
Does Infant Innovators ship internationally?
Unfortunately not right now. We’re working on establishing international distribution channels.